Support
Quorin Technologies builds and supports Archon. Here's how to reach us, and what to include so the first reply is useful.
Support channels
| Need | Channel |
|---|---|
| General support — bugs, questions, help using Archon | quorinstartup@proton.me |
| Sales & quotations — new deployments, pricing, the pilot programme | quorinstartup@proton.me |
| Security vulnerability disclosure | quorinstartup@proton.me |
| Contracts & legal | quorinstartup@proton.me |
| Data protection / privacy requests | quorinstartup@proton.me |
Named support — a direct contact and assessment-preparation help — is included on the Accredited tier. Everyone else reaches the same team through the addresses above; a named contact just means you already know who’s replying.
Before you write in
Archon is self-hosted, so the same symptom can have a different cause on every deployment. Two things speed up almost every reply:
- Your deployment’s
/api/healthoutput. Visithttps://your-deployment/api/healthin a browser while signed in as an admin and paste the JSON it returns — it reports exactly which configuration checks are passing, without exposing any secret. - What you expected vs. what happened, and whether it’s reproducible.
- Your Archon version (visible in Settings) and whether you’re using the browser or the desktop app.
Reporting a vulnerability
Please report security issues privately to quorinstartup@proton.me rather than a public issue tracker — see the Security Statement for the full disclosure policy.
Self-serve first
Most day-to-day questions are answered faster by these than by waiting on a reply:
- The FAQ — licensing, offline mode, the audit trail, roles.
- The lab workflow guide — how each module works.
- The API reference and webhooks — for integrations.